CPGRAMS

CPGRAMS (Centralized public Grievance Redress and Monitoring System) :

  • Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is an online web-enabled system over NICNET developed by NIC, in association with Directorate of Public Grievances (DPG).
  • CPGRAMS is the platform based on web technology which primary aims to enable submission of grievances by the aggrieved citizens from anywhere and anytime (24x7) basis to Ministries/Departments/Organizations who scrutinize and take action for speedy and favorable redress of these grievances.
  • Citizens may lodge the Grievance at https://pgportal.gov.in/

Public Grievance Officer

Sl. No. Name of Public Grievance Officer/ Responsibility center under GPGRAMS Designation Telephone No. E-mail
1 Sri V. Ajay Teja
Room No.314,1st Floor,
AOB, Port Area, Visakhapatnam - 530035 		Assistant Secretary Gr.I& PG Officer gad.vat.vpt@gov.in

Month and Year for the next review of the Charter

This Citizen’s/Client’s Charter is slated for revision after two years or earlier if changes are contemplated in case of Public Grievance Officer, contact details, changes in service standards consequent on change in infrastructure etc., as the case may be.